Ambulance service asks people to "please consider contacting 111" as higher demand expected

The South Western Ambulance Service NHS Foundation Trust (SWASFT) is asking members of the public to consider whether making a 999 emergency call is necessary, as they anticipate an increase in demand after the easing of some restrictions.

When the stay-at-home rule was lifted on 29 March, the service saw a notable increase in emergency incidents.

There are currently two numbers people can call: 999, and 111.

But how do I know which number to call?

According to SWASFT:

- 999 should be used to call an ambulance in a medical emergency. For example, the person might be seriously ill, injured, or their life is at risk.

- 111 should be used if there is an urgent medical problem, and you don't know what to do.

Specialist Paramedic Paul Kimberley said: "We've all been through challenging times during the past year. Now we've got freedom to see friends and families safely outdoors, and do some other things.

"If you think you have a medical need, please consider contacting 111, and save the 999 service for life-threatening emergencies."